Your Visit

1.

Arrival

When you first arrive at our surgery you will be greeted by one of our friendly staff. We will check that your details and your pet’s details are up to date, which may include weighing your pet on our scales. If your pet has been unwell, we will include this information on your pets file to assist with your pet’s diagnosis and treatment.

2.

Consultation

If you are visiting our surgery for a check-up or pet health consultation, we will ask you to wait in the reception area for either the veterinary nurse or veterinary surgeon, depending on the nature of your visit. Some pets find visits to the vet stressful and waiting in the reception area challenging. If you pet is stressed in the waiting area, please let one of our staff know if you would prefer to wait outside or in a consultation room. If you have an emergency, it is recommended that you call ahead so we are prepared for any required emergency procedures.

3.

Hospitalisation

If your pet is booked in for a procedure or surgery, we will provide you with some information on how to prepare your pet. Depending on the procedure, your pet may need to fast the evening before. If anaesthetic is required as part of the procedure, the vet will ensure that the type of anaesthetic is safe for your pet based on its age and current health. Sometimes this requires blood tests prior to the procedure to check your pet’s liver, kidneys and blood cells. Certain procedures may also require your pet to be clipped. On the day of your pet’s surgery, one of our friendly vet nurses will admit your pet and explain the process.

4.

Communication

We will closely monitor your pet, as it recovers post-surgery. If anything unexpected arises during surgery, we will communicate with you immediately and keep you informed. When the surgery is completed, we will contact you so that we can provide you with an update and to confirm discharge arrangements.

5.

Visiting

If your pet is having minor or routine surgery, it is not necessary for you to visit them immediately after the procedure, as they need rest to recover. If your pet is hospitalised due to a serious illness or injury and they will be hospitalised for a long period of time, we will arrange visits, as this can assist with their recovery process.

6.

Discharge

When you are picking up your pet post-surgery, we will explain any post care requirements and organise a check-up appointment if required. Sometimes your pet may be sleepy after surgery, which is normal and should resolve within a couple of days. Your pet may not feel like eating after an anaesthetic or sedation. This is also normal and provided they have access to fresh water, is nothing to worry about. In some situations, we may recommend that you restrict food for a period of time after surgery. We will also provide you with some information on wound care and what to do if your pet chews or licks their wound.

7.

Payment

Payment for consultations, procedures and surgery is required on the day. We also offer VetPay, which is a simple payment plan for your pet. All you need to do is apply online through the VetPay website and once your approval is received, our surgery can add your pet’s treatment costs to your VetPay Account. VetPay will cover the costs of the treatment and email you a fortnightly payment plan. Once your account is established, you don’t need to reapply.

8.

Insurance

Pet insurance can provide peace of mind for pet owners, as it ensures that your pet can receive the treatment they require if an accident or illness requires emergency care. There are many different pet insurance providers available in Australia. We recommend you research the various insurance providers to determine which one may suit you and your pet’s needs.